Frequently Asked Questions
Yes, the device is designed to be gentle and effective on all skin types. Its adjustable modes allow users to customize their experience to suit their individual skin needs, making it safe and beneficial for sensitive, dry, oily, and combination skin.
The device uses LED light technology to penetrate different layers of the skin. Each light color targets specific concerns: red light stimulates collagen to reduce wrinkles, green light promotes elasticity, orange light boosts absorption and radiance, and blue light helps refine pores and improve skin texture.
The recommended frequency varies by mode:
- Pore Mode (Blue): 2-3 times per week
- Elastic, Lifting, and Moisturizing Modes (Green, Red, Orange): Once daily
You can use the device either before or after applying your skincare products, but for optimal results, it is suggested to use the device while applying your skincare products. This enhances absorption, helping the active ingredients penetrate deeply into the skin.
Yes, you can request a refund or return through the self-serve button on your orders page (available only after your order is fulfilled). Approved returns are eligible for a 70% refund. If you received a damaged or incorrect item, you may choose a free replacement. Please note that shipping fees are not covered, and returns/refunds can only be requested 30 days after the delivery date. Orders cannot be canceled once fulfilled.
For more details, please refer to our Return and Refund Policy at the bottom of our page.